Job Description: Appraisal Coordinator (Entry Level)

Location - REMOTE (CST)
Duration - 6 Months, Temp to hire
Max Pay - $22.38 W2

Position Summary

We are seeking a motivated and detail-oriented Appraisal Coordinator to join our team. This entry-level position is responsible for managing appraisal orders after assignment, ensuring they move smoothly through the pipeline to completion. The ideal candidate will take ownership of a defined geographic region, build strong relationships with vendors, and actively resolve challenges to ensure timely delivery of orders.

Key Responsibilities

• Monitor assigned appraisal orders from assignment through completion, ensuring on-time delivery.
• Chase orders by proactively following up with vendors, appraisers, and internal stakeholders.
• Manage and build rapport with vendors in an assigned geographic region to foster long-term partnerships.
• Troubleshoot and resolve order issues, anticipating potential delays and preventing orders from going sideways.
• Handle a variety of problem-solving duties related to vendor communication, scheduling, and pipeline management.
• Answer phones and provide customer service during assigned phone coverage shifts.
• Collaborate with internal teams to escalate and resolve complex order-related issues.
• Track progress against deadlines and report status updates as needed.

Performance Expectations

• Orders in assigned region move efficiently through the pipeline with minimal delays.
• Difficult orders are proactively managed and resolved without escalation.
• Strong working relationships with vendors lead to improved responsiveness and reliability.
• Consistently meets or exceeds on-time order completion metrics.

Qualifications

• College Degree is preferred.
• Strong communication and interpersonal skills with the ability to build relationships quickly.
• Organized, detail-oriented, and able to manage multiple priorities.
• Proactive problem solver with a customer service mindset.
• Comfortable making phone calls and following up consistently.
• Previous experience in customer service, order management, or a similar role is a plus but not required.
• Minimum 40 WPM. 50 65 WPM preferred.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Competent in learning and navigating company-specific proprietary software.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.